Capstone Project Part IV: The Technicals: Measuring and Evaluating Performance
Fabian Kendle
Walden University
HUMN 6600
Dr. Nicole Hamilton
July 25, 2021
How to apply theories and processes of change, leadership, and advocacy in strategic plan implementation.
Planning for the entire strategy to avoid experiencing management flaws.
Placing more focus on microsystems by looking at organizations as systems.
Creating an understanding and implementation of the improved cycle in an organization to enhance continuity.
Reassessing and responding to the success indicators and targets.
Monitoring an entire strategy.
Developing and testing the strategy.
Indicators of Success
The leading indicator for prosperity or success in organizations signifies metrics that predict a high probability of having future success in various firms. One of the leading indicators of success is the creation of a mutual relationship between buyers and sellers. Improved relationships between the firm and client can be seen in how the form of interaction is taking place. Successful organizations can be measured when customers understand changes in quality, quantity, and prices as forms of portraying transparency (Badawy et al., 2018). The second indicator for success is channels used to carry out communication. In most cases, the form of communication should be simple and clear for customers to understand whatever that is passed across. The form of communication can be measured when customers can easily access particular organizations to reduce uncertainties or acquire specific commodities (Badawy et al., 2018). The third indicator of success is the level of satisfaction among employees and clients. Happier workers will also contribute to satisfaction among the customers. Contented employees tend to provide satisfactory services to customers. This indicator can be measured from the level of customer turnout in an organization (Badawy et al., 2018). The fourth indicator of success is the brand image being portrayed in an organization. Brand image is concerned with how clients feel about existing services or goods in terms of price, quality, and quantity (Badawy et al., 2018). The brand image can be quantified based on the level of sales, quantity, and quality of products or services being offered.
Identify performance targets
Performance targets depict the rate at which one would wish to find performance on each of the organizational indicators. One of the notable performance targets in firms includes client satisfaction. Customer satisfaction is enhanced by protecting the safety of buyers or making goods or services readily available. Items being sold must be of high quality to enhance customer satisfaction (Villazón et al., 2020). It is also an indicator of success as it increases the level of output. Another performance target includes enhancing internal process quality. This target ensured that organizations produce quality products or services for customer fulfillment. Another performance target is the ability to achieve a financial performance index. The target focuses on providing healthy profits that will grow the general turnover (Villazón et al., 2020). It relates to performance indicators as it creates morale among the stakeholders.
References
Badawy A. A. El-AzizAmira M. Hesham, I. & Hossam, H. (2018). A survey exploring key performance indicators. Future Computing and Information Journal, 1. P. 47-52. https://www.sciencedirect.com/science/article/pii/S2314728816300034
Villazón, C., Pinilla, L.S., Olaso, J. O., Gandarias, N. T. & de Lacalle, N. L. (2020). Identification of key performance indicators in project-based organizations through the lean approach, Sustainability.
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