- Identify the different reasons people communicate
- Explain how communication affects relationships in the work setting
- Explain ways to manage challenging situations
- Describe the factors to consider when promoting effective communication
- Explain how people from different backgrounds may use and/or interpret communication methods in different ways
- Identify barriers to effective communication
- Explain how to use communication skills to manage complex, sensitive, abusive, or challenging situations and behavior
- Explain how to access extra support or services to enable individuals to communicate effectively
- Explain the purposes and principles of independent advocacy
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