QUESTIONS
- Evaluate ways to develop a culture that encourages all team members to take responsibility for the quality, quality assurance, and quality improvement
- Explain the meaning of continuous improvement and how it relates to the manager role and the organization
- Analyze how continuous improvement relates to • a culture of trust that values the views of all • lessons learned from incidents, accidents, errors, and ‘near misses’ • responding to concerns, complaints, and whistle-blowing situations
- Explain how evidence for quality can be used to apply further quality improvement
- Explain how information can be collected and how it can be used to reflect, review and improve procedures (include: how evidence can be collected to demonstrate quality and effectiveness including processes, practices, and protocols
- Explain how to plan for the successful implementation of improvements to the service
- Explain how to measure and evaluate the impact of changes made
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