CONTENTS
Introduction 4
Assessment Task 1: Knowledge Questions 5
Assessment Task 1: Checklist 7
Assessment Task 2: Project Portfolio 8
Assessment Task 2: Checklist 12
Final Results Record 15
VET STUDENT ASSESSMENT COVER SHEET
This declaration must be completed in full by the student and submitted with all assessment responses.
☐ I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).
☐ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process documented in the QIBA VET Student Plagiarism and Cheating Policy.
☐ I have correctly referenced all resources and reference texts throughout these assessment tasks.
a. Course
b. ICT60220 – Advanced Diploma of Information Technology
c. Unit
d. ICTPMG616 – Manage ICT project systems implementation
e. Trainer/Assessors Name
f.
g. Student Name
h.
i. Student ID number
j.
k.
l.
m.
n.
I acknowledge that my assessment documents will be reviewed as part of the assessment validation and moderation process and/or during auditing. I understand, if during a regulatory audit my assessment is deemed to be unsatisfactory, I will be requested to resit/resubmit. If this request to be reassessed is ignored, QIBA can revoke the qualification.
Student signature:
Date:
Assessment Task 1: Knowledge questions
Introduction
The assessment tasks for ICTPMG616 Manage project implementation are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the IT Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.
Assessment for this unit
ICTPMG616 Manage project systems implementation describes the skills and knowledge required to manage the system-implementation process in an Information and Communications Technology (ICT) project in small, medium and large organisations.
Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit.
Assessment information
Ensure that you:
· review the advice to students regarding answering knowledge questions in the IT Works Student User Guide
· comply with the due date for assessment which your assessor will provide. This date is also set up in QIBA’s LMS
· adhere with QIBA’s submission guidelines – submit to LMS by the cut-off date and time provided
· include your name and assessment name in the filename within all documents submitted to LMS e.g. ICTPMG616_John Smith_AT1
· answer all questions completely and correctly
· submit work which is original and, where necessary, properly referenced
· submit a completed and signed cover sheet with your work
· this task should be completed on the templates provided by QIBA
· avoid sharing your answers with other students
Written answer question guidance
The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected.
Note that the following guidance is the minimum level of response required.
Analyse – when a question asks you to analyse something, you should do so in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long.
Compare – when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long.
Contrast – when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long.
Discuss – when a question asks you to discuss something, you are required to point out important issues or features and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long.
Describe – when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long.
Evaluate – when a question asks you to evaluate something, you should put forward
arguments for and against something. Generally, you are expected to write a response one or two paragraphs long.
Examine – when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long.
Explain – when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long.
Identify – when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long.
List – when a question asks you to list something, this means that you are asked to briefly state information in a list format.
Outline – when a question asks you to outline something, this means giving only the main points, generally, you are expected to write a response a few sentences long.
Summarise – when a question asks you to summarise something, this means (like “outline”)
only giving the main points. Generally, you are expected to write a response a few sentences
long.
Assessment Task 1: Knowledge Questions
Provide answers to all of the questions below: (please enter your answers in blue text on this document):
Explain the term configuration management AND its methods.
List four best practices / techniques for configuration management.
Explain business analysis AND its processes relevant to managing ICT implementation projects.
Describe the methodology of business analysis related to managing ICT implementation projects..
Describe the processes of the project management according to PMBOK.
Explain the typical processes of the Systems Development, including potential risks associated with implementation activities.
Outline a typical structure for a disaster recovery plan (DRP).
Explain the implications of not having DRP in place.
Outline a typical structure for a Service Level Agreement (SLA)
Explain the implications of not having SLA in place.
Outline key features of a training needs analysis (TNA)
Describe the role of TNA in a training program.
Outline the purpose of a rollback strategy in an ICT project.
Explain different team roles AND responsibilities, INCLUDING role of a release manager.
Assessment Task 1: Assessor Checklist
Student’s name:
Did the student provide a sufficient and clear answer that addresses the suggested answer for the following?
Completed successfully?
Comments
Yes
No
Question 1a
Question 1b
Question 2a
Question 2b
Question 3
Question 4
Question 5a
Question 5b
Question 6a
Question 6b
Question 7a
Question 7b
Question 8
Question 9
Task outcome:
¨ Satisfactory
¨ Not satisfactory
Assessor signature:
Assessor name:
Date:
Assessment Task 2: Project Portfolio
Information for students
In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.
You will need access to:
a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access
ICTPMG616 Simulation Pack or access to relevant project/organisational documentation
your learning resources and other information for reference
Project Portfolio
Assessment information
Ensure that you:
· review the advice to students regarding responding to written tasks in the IT Works Student User Guide
· comply with the due date for assessment which your assessor will provide. This date is also set up in QIBA’s LMS
· adhere with QIBA’s submission guidelines – submit to LMS by the cut-off date and time provided
· include your name, unit code and assessment name, in the filename of all documents submitted to LMS Example – “John_ICTPMG616_Project Portfolio”
· answer all questions completely and correctly
· submit work which is original and, where necessary, properly referenced
· submit a completed and signed assessment cover sheet with your work
· this task should be completed on the templates provided by QIBA
· avoid sharing your answers with other students
Activities
Complete the following activities:
Carefully read the following:
This project requires you to manage the implementation of a new ICT system. You can complete this assessment based on the case study organisation or for a business that you are working for or are familiar with. If you are completing this assessment for a business of your choice, it’s important that you can access all the resources required to manage the implementation of an ICT systems project. Please consult and get APPROVAL from you trainer before proceeding. This includes project and organisation documentation (for example, a project plan and project management policy and procedures). Speak to your assessor to get approval if you want to base this on your own business or workplace.
You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below.
Preparation
Make sure you are familiar with the organisations you are basing this assessment on and have read through the necessary background information. For the case study organisations, this is all of the documents included in the ICTPMG616 Simulation Pack. If it’s your own organisations, it’s important that you have this approved by your assessor.
Complete Page 4 of your Project Portfolio for this unit.
Read through the requirements of Section 1 and 2 of your Project Portfolio which include detailed guidance relevant to all the assessment activities.
Prepare for system implementation
You are now to work on Section 1 of your Project Portfolio by preparing for the ICT system implementation. This involves:
· Reviewing the project and system documentation to understand implementation requirements.
· Assessing organisational culture and identifying potential risks during implementation.
· Identifying options for implementation and recommending the best approach.
You are also to prepare a short presentation about the implementation options and constraints. You will present this to stakeholders in order to determine the required approach. If you are completing this in your RTO, this will be to a small group of students organised by your assessor. If you are completing this based on your own business, it can be a presentation to stakeholders at work or you can also present it to a small group of students.
Your presentation should be for approximately 10 minutes. See the detailed instructions in your Portfolio for preparing your presentation.
Work on Section 1 of your Project Portfolio.
Implementation options presentation
Provide your presentation to your team about implementation options and constraints. Make sure you provide the opportunity to seek feedback on the approach. Following the presentation, you will develop an implementation plan that follows the agreed approach.
During the presentation, you are to use oral communication skills including:
· speaking clearly and concisely
· using industry language that your audience can understand
· asking questions to identify required information
· responding to questions as required
· using active listening techniques (summarising skills) to confirm understanding.
This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated.
Implementation planning
You are now to work on Section 2 of your Project Portfolio by developing the implementation plan. This involves developing a detailed implementation plan as per the Implementation Plan template in the Simulation Pack. You are required to use this template regardless of whether you are completing this assessment for the case study organisation or for your own ICT project.
You will also need to complete a request for sign off for your plan, as well as a request for change as per the instructions in your Portfolio.
Complete Section 2 of your Project Portfolio.
Finalise ICT systems implementation
You are now to complete Section 3 of your Project Portfolio by finalising the ICT systems implementation. This involves:
· Checking to see that acceptance test criteria have been met.
· Confirming solution requirements are met.
· Managing final installation and testing.
· Reviewing and updating SLAs and disaster recovery plans as required.
Complete Section 3 of your Portfolio.
Submit your completed Project Portfolio
Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary.
Submit to your assessor for marking via LMS/Moodle.
Assessment Task 2: Assessor Checklist
Student’s name:
Did the student:
Completed successfully?
Comments
Yes
No
Review required project and system development documentation?
Determine organisational culture and document potential risks during implementation phases?
Identify and report on implementation options and constraints?
Select required implementation approach in consultation with stakeholders?
Use oral communication skills including:
· speaking clearly and concisely
· providing information using language and terminology that stakeholders can understand
· asking questions to identify required information
· responding to questions as required
· using active listening techniques (summarising) to confirm understanding?
Develop and document detailed implementation plan and training plan (including training needs analysis)?
Oversee creation of system user documentation guidelines?
Oversee preparation of operations documentation guidelines?
Identify and report on support needed for implementation?
Establish and confirm release management roles and responsibilities?
Determine and report on release configuration items?
Oversee creation of required test environment?
Establish and report on ongoing monitoring procedure to cover post-release warranty period?
Undertake data conversion activities by including actions in the implementation plan?
Create and document rollback strategy and plan to guide rollback of changes if required?
Submit all documentation and obtain implementation plan sign off?
Review and report on results of system test and confirm acceptance test entry criteria are met?
Confirm test environment and ICT configuration management processes meet solution requirements and organisational standards?
Oversee acceptance testing and collation of results?
Confirm test results meet acceptance test exit criteria?
Prepare and document communication to inform users of possible interruption to service due to the release?
Manage installation of new release into production?
Confirm performance of operational verification tests and rollback changes if necessary?
Review and update service level agreements (SLAs) and disaster recovery plan?
Task outcome:
¨ Satisfactory
¨ Not satisfactory
Assessor signature:
Assessor name:
Date:
Assessors Final Results Record
Qualification:
ICT60220 Advanced Diploma of Information Technology
Unit:
ICTPMG616 Manage project implementation
Student name:
Assessor name:
Date:
Assessor Final Assessment Results
Task
Type
Result
Satisfactory
Unsatisfactory
Did not submit
Assessment Task 1
Knowledge questions
S
U
DNS
Assessment Task 2
Project Portfolio
S
U
DNS
Overall unit results
C
NYC
Assessor Feedback
☐ My performance in this unit has been discussed and explained to me.
☐ I would like to appeal this assessment decision.
Student signature: ___________________________________________ Date: _________________
I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.
Assessor signature: _________________________________________ Date: _________________
