HM4002: Emotional Intelligence: Analyze the influence of emotional intelligence on leadership style.
Written Response Submission Form
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Instructions
Write your responses where it reads “Enter your response here.” Write as much as needed to satisfy the requirements indicated. Each item contains the Rubric, which will be used to evaluate your responses.
At the end of the template, you will list the references you used to support your responses.
Read the scenario and comments below, then provide written responses to items 1 and 2.
You are a healthcare manager in a hospital managing a pool of nurse assistants. You have been receiving complaints about three of your nurse assistants from patients, members of the team, and other staff. The feedback suggests to you that the three assistants on your team might need development in their emotional intelligence. You decide to interview a few patients and staff members to confirm this. Below are comments that were made to you about each of the three staff members:
Brittany
“She was so inflexible. She had her regiment and stuck to it.” —a patient
“Brittany shows a lot of commitment, but I wish she was better at collaborating.” —a nurse assistant on Brittany’s team
“She didn’t seem to care about my pain.” —a patient
Geraldo
“I love Geraldo. He‘s optimistic and responsible!” —a patient
“He certainly does his job well, you know, he’s conscientious and all, but I wish he was more self-confident.” —a patient
“Geraldo always seems to know exactly what to do when things get crazy on the ward. He never hesitates.” —a nurse
Trent
“He was very rude to my husband, who was only trying to advocate for me in a critical moment.” —a patient
“Trent has influence over the newer nurse assistants. He appears to be good at showing them the ropes.” —a past manager
“He didn’t even seem to pick up on my wife’s distress. It was like he wasn’t even noticing what was happening in the room.” —a patient’s husband
Item 1
- You decide to write a communication to each of the three nurse assistants whom you manage based on the above feedback. Make each person’s communication 1 paragraph, speak in the first person to the assistants as their manager, and make sure to address the following:
- Identify one way the feedback comments revealed how each assistant showed emotional intelligence and which element of emotional intelligence it corresponds to.
- Identify one way the feedback comments revealed how each assistant did not show emotional intelligence and which element of emotional intelligence that they were missing.
(Recommended length: 3 paragraphs, 1 for each assistant)
Your Response
Enter your response here.
Rubric
| 0
Not Present |
1
Needs Improvement |
2
Meets Expectations |
|
| Module 1: What Is Emotional Intelligence? | |||
| Identify emotional intelligence and the corresponding elements in each of the three employees.
LO1.1: Analyze emotional intelligence and its elements. |
Response is missing. | Response is vague, inaccurate, or incomplete. | Response is clear, accurate, and complete. |
| Identify the lack of emotional intelligence and the corresponding elements in each of the three employees.
LO1.2: Analyze the lack of emotional intelligence in individuals. |
Response is missing. | Response is vague, inaccurate, or incomplete. | Response is clear, accurate, and complete. |
Item 2
- Analyze how your communications to the three nurse assistants in Item 1 showed emotional intelligence, and ways that each of your communications may have showed a lack of it. Explain how you could improve your response to show even deeper or more well-developed emotional intelligence. Based on this analysis, is there an element of emotional intelligence that you could develop further? Provide a written response that describes this analysis.
(Recommended length: 1 paragraph)
Your Response
Enter your response here.
Rubric
| 0
Not Present |
1
Needs Improvement |
2
Meets Expectations |
|
| Module 1: What Is Emotional Intelligence? | |||
| Analyze your own emotional intelligence in communications to each of the employees.
LO1.3: Apply your emotional intelligence in communications to employees. |
Response is missing. | Response is vague, undeveloped, or incomplete. | Response is clear, well-developed, and complete. |
| Strengthen your communication to reflect emotional intelligence.
LO1.4: Evaluate communications to reflect emotional intelligence. |
Response is missing. | Response is vague, undeveloped, or incomplete. | Response is clear, well-developed, and complete. |
Read the following scenario and provide a written response to items 3 and 4.
A lack of training in a staff member has resulted in injury to a patient and poor press for an urgent care clinic. The staff member in question and the manager have been fired as a result of the incident, and morale among the remaining staff has been diminished. The clinic’s medical director wishes to replace the manager with an individual who can help to heal the team, bring back order, and inspire excellence.
Item 3
- Analyze how the following leadership styles might satisfy the medical director’s need to heal the team, bring back order, and inspire them to excel. Provide a paragraph description for each leadership style:
- Delegative
- Pace-setting
- Transactional
(Recommended length: 3 paragraphs)
Your Response
Enter your response here.
Rubric
| 0
Not Present |
1
Needs Improvement |
2
Meets Expectations |
|
| Module 2: Emotional Intelligence and Leadership Styles | |||
| Explain how a delegative leadership style might satisfy the medical director’s need to heal the team, bring back order, and inspire them to excel.
LO2.1: Analyze how a delegative leadership style can support a medical director’s goals. |
Response is missing. | Response is vague, inaccurate, or incomplete. | Response is clear, accurate, and complete. |
| Explain how a pace-setting leadership style might satisfy the medical director’s need to heal the team, bring back order, and inspire them to excel.
LO2.2: Describe how a pace-setting leadership style can support a medical director’s goals. |
Response is missing. | Response is vague, inaccurate, or incomplete. | Response is clear, accurate, and complete. |
| Explain how a transactional leadership style might satisfy the medical director’s need to heal the team, bring back order, and inspire them to excel.
LO2.3: Describe how a transactional leadership style can support a medical director’s goals. |
Response is missing. | Response is vague, inaccurate, or incomplete. | Response is clear, accurate, and complete. |
Item 4
- Identify which components of emotional intelligence contribute to the following leadership styles that the clinic’s medical director is considering for the new manager position:
- Participative
- Servant
- Transformational
(Recommended length: 1 paragraph)
Your Response
Enter your response here.
Rubric
| 0
Not Present |
1
Needs Improvement |
2
Meets Expectations |
|
| Module 2: Emotional Intelligence and Leadership Styles | |||
| Identify the elements of emotional intelligence in a participative leadership style.
LO2.4: Identify the elements of emotional intelligence in a participative leadership style. |
Response is missing. | Response is vague, inaccurate, or incomplete. | Response is clear, accurate, and complete. |
| Identify the elements of emotional intelligence in a servant leadership style.
LO2.5: Identify the elements of emotional intelligence in a servant leadership style. |
Response is missing. | Response is vague, inaccurate, or incomplete. | Response is clear, accurate, and complete. |
| Identify the elements of emotional intelligence in a transformational leadership style.
LO2.6: Identify the elements of emotional intelligence in a transformational leadership style. |
Response is missing. | Response is vague, inaccurate, or incomplete. | Response is clear, accurate, and complete. |
Item 5
Apply an emotionally intelligent strategy to the following scenario:
- You have noticed a co-worker’s conscientiousness decreasing due to problems they are having in the home. You are concerned that this could result in an accident or mishap in the workplace, but you have noticed the co-worker is sensitive to feedback. You want to try to solve the problem yourself before consulting your manager. How might you communicate in an emotionally intelligent way with this co-worker to address the problem?
(Recommended length: 1 paragraph)
Your Response
Enter your response here.
Rubric
| 0
Not Present |
1
Needs Improvement |
2
Meets Expectations |
|
| Module 3: Emotionally Intelligent Strategies for Positive Health Outcomes | |||
| Apply an emotionally intelligent strategy to communicate with a co-worker in a sensitive situation.
LO3.1: Apply emotionally intelligent strategies to address a sensitive situation. |
Response is missing. | Response is vague, undeveloped, or incomplete. | Response is clear, well-developed, and complete. |
Item 6
Apply an emotionally intelligent strategy to the following scenario:
- A number of seriously injured commuters from a train accident have arrived in a short period of time to the emergency room that you manage. As the volume and intensity increase, you notice your staff members becoming more anxious and working with less organization and efficiency. How might you draw on emotional intelligence to counsel your staff to focus and remain calm?
(Recommended length: 1 paragraph)
Your Response
Enter your response here.
Rubric
| 0
Not Present |
1
Needs Improvement |
2
Meets Expectations |
|
| Module 3: Emotionally Intelligent Strategies for Positive Health Outcomes | |||
| Apply an emotionally intelligent strategy to communicate effectively with overwhelmed employees.
LO3.2: Apply emotionally intelligent strategies that are effective for communicating as a manager. |
Response is missing. | Response is vague, undeveloped, or incomplete. | Response is clear, well-developed, and complete. |
Item 7
- Reflect on the effects of emotional intelligence in healthcare professionals on the health outcomes of their patients. Share an experience that you have had or observed (or were told about) in which emotional intelligence in a caregiver had positive effects on the health outcome of a patient. Be sure to discuss the elements of emotional intelligence (EI) that were at play.
(Recommended length: 1 paragraph)
Your Response
Enter your response here.
Rubric
| 0
Not Present |
1
Needs Improvement |
2
Meets Expectations |
|
| Module 3: Emotionally Intelligent Strategies for Positive Health Outcomes | |||
| Share an experience in which emotional intelligence had a positive effect on health outcomes.
LO3.3: Analyze the link between emotionally intelligent care and improved health outcomes. |
Response is missing. | Response is vague, undeveloped, or incomplete. | Response is clear, well-developed, and complete. |
| Identify elements of emotional intelligence in personal experiences.
LO3.4: Identify elements of emotional intelligence in personal experiences. |
Response is missing. | Response is vague, undeveloped, or incomplete. | Response is clear, well-developed, and complete. |
Mastery Rubric
In order to achieve mastery of this Competency, you must achieve a “2” on every rubric row in addition to meeting the additional expectation indicated in the Mastery Rubric.
| Exceeds Expectations: In-Depth Analysis | ||
| No | Yes | |
| Learning Objective: Recommend well-developed and insightful responses that illustrate emotional intelligence as a leader in healthcare settings. | Responses do not include well-developed and detailed analysis and understanding of situations and actions that display emotional intelligence and its components. References and/or citations do not entirely follow APA guidelines.
|
Responses include well-developed and detailed analysis and understanding of situations and actions that display emotional intelligence and its components. Responses are well written, engaging, and informative. Responses are supported by well-documented sources. References and citations follow APA formatting and are used effectively in responses. |
Professional Skill Building
The faculty Assessor will provide feedback based on the following Professional Skill(s): Written Communication and Inquiry & Analysis. Although the feedback is here to inform the development of your skills, it is not a barrier to achieving the Competency, unless the writing is too poor to be able to score the content of the Assessment. Review the rubric and check your work based on the learning objectives listed. If you are concerned that you will not meet these expectations yet, reach out to your Coach so he or she can work with you to further develop these important professional skills.
It is highly recommended that you use this opportunity to practice these important skills in the context of this Competency Assessment in order to receive feedback about your current level of proficiency.
| Written Communication: Write with clarity, coherence, and purpose. | |||
| 0
Not Present |
1
Needs Improvement |
2
Meets Expectations |
|
| LO1: Construct complete and correct sentences (AWE 2; Sentence-Level Skills) | Sentences are incoherent and impede reader’s access to ideas. | Sentences are incomplete and/or include fragments and run-on sentences, limiting the reader’s access to ideas. | Sentence structure effectively conveys meaning to the reader. |
| LO2: Demonstrate the effective use of grammar and mechanics. (AWE 2; Sentence-Level Skills) | Multiple inaccuracies in grammar and mechanics impede reader’s access to ideas. | Some inaccuracies in grammar and mechanics limit reader’s access to ideas. | Use of grammar and mechanics is straightforward and effectively conveys meaning to reader. |
| LO3: Create cohesive paragraphs with a clear central idea. (AWE 2; Paragraph-Level Skills) | Paragraphs, or lack of paragraphs, impede reader’s access to ideas. | Construction of main idea and/or supporting paragraphs limit reader’s access to ideas. | Main idea and/or supporting paragraphs effectively convey meaning to reader. |
| LO4: Use supporting material to support a claim. (AWE 2; Use of Evidence) | Supporting materials are not present. | Supporting material is used inconsistently or inappropriately. | Supporting material is used to enhance meaning. Writing is appropriately paraphrased and uses direct quotes as applicable. |
| LO6: Identify sources (AWE 2; Credit to Source) | Sources are missing. | Writing inconsistently identifies or misrepresents sources. | Writing clearly identifies the source of nonoriginal material and/or ideas. |
| Inquiry and Analysis: Apply strategies to identify, frame, and evaluate issues and problems. | |||
| 0
Not Present |
1
Needs Improvement |
2
Meets Expectations |
|
| LO1: Identify a problem or question in a selected area of study. | No problem or question is presented. | The problem or question is vague or inappropriate to the selected field of study. | The problem or question is clearly stated in a form appropriate to the selected field of study. |
| LO2: Use a logical organizing principle to identify the key parts or elements of a problem or question in a selected field of study. | Elements or parts of the problem or question are not presented. | Elements or parts of the problem or question are presented in a disorganized manner. | Elements or parts of the problem or question are presented in an organized manner. |
| LO3: Evaluate theories and approaches to explain complex problems within a chosen field of study. | No theoretical approach is presented. | A theoretical approach is vaguely presented. | A theoretical approach to the problem or question is presented and justified. |
| LO4: Apply organizing principles and theoretical approaches to identify solutions to a problem. | No attempt is made to connect theories or organizing principles to solutions to the problem. | Connections between theories or organizing principles solutions to the problem are vague. | Theories and organizing principles are used to make connections, identify gaps, and/or provide evidence for showing solutions to the problem or questions.
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