Determine which company your facility uses to track patient satisfaction (i.e. Press Ganey or a competitor).
CAHPS/HCAHPS Determine which company your facility uses to track patient satisfaction (i.e. Press Ganey or a competitor). Identify how the company was chosen, how patients are selected to receive a survey or do 100% of patients receive the survey, how are surveys sent out (electronic or paper), what is the return rate on surveys, what … Read more