Metropolitan General Hospital (MGH), a 500-bed teaching hospital in downtown Chicago, had been grappling with significant patient wait times in their outpatient clinics. Patient satisfaction scores had dropped from 85% to 65% over the past year,
Case Study Healthcare Wait Time Optimisation: Metropolitan General Hospital Case Study Metropolitan General Hospital (MGH), a 500-bed teaching hospital in downtown Chicago, had been grappling with significant patient wait times in their outpatient clinics. Patient satisfaction scores had dropped from 85% to 65% over the past year, primarily due to extended waiting periods to see … Read more