What are the non-financial measures for customer satisfaction that might be used by the Ritz-Carlton ?
Case : Quality At The Ritz-Carlton Hotel Company“Ritz Carlton” was the first hotel company to win the Malcom Baldrige National Quality Award. Thename alone evokes images of luxury and quality. Ritz treats quality as if it is the heartbeat of the company.This means a daily commitment to meeting customer expectations and making sure that each … Read more