Identify three (3) different strategies that you can use to provide information to workers from different cultural backgrounds? -

Student Name:

Student ID:

32513/01 – Short answer questions

E1141

CHC52015 Diploma of Community Services

Module 7: Professional Practice

This is assessment 1 of 3.

1. Background/Overview

As a case managerin a community services organisation, you must be able to develop practice standards that relate to the programs you deliver and incorporate relevant legal requirements. Practice standards set out how your organisation delivers its services. This information explains the ethical standpoint of the organisation and is used by workers when making decisions. It is also useful information for clients as it explains what they can expect.

2. Brief

This task consists of two (2) parts, all based on a particular scenario.

This assessment provides you with the opportunity to demonstrate your knowledge in the following areas:

· legislative requirements

· developing practice standards.

Deliverables

Please submit this assessment in Word doc format.

To do list:

1. Write your name and student ID at the top of this page.

2. Read the background/overview and brief sections of this document.

3. Read the scenario.

4. Complete the two (2) parts.

5. Collate your written answers into one Word document.

6. Save the Word document using the naming convention: your student number_assessment number.doc. For example: “12345678_31135_01.doc.”

7. Upload your document in Open Space using the relevant Assessment Upload link in this Module.

Questions/Task

Read the scenario and then answer the questions that follow.

You work at CareShore as a Case Manager.

As part of your role as a supervisor for case management, you are required to develop practice standards that meet legislative requirements.

You have been asked to develop practice standards for the youth and family case management services offered by CareShore. The standards must meet legal requirements and be ethically and culturally inclusive.

Part 1

What duty of care obligations/responsibilities do case managers have when working with young people and families? List at least three and explain them. (50-100 words)

Describe the obligations case managers have under mandatory reporting requirements. Provide at least one example e.g. child abuse, domestic violence (50-100 words).

Identify and describe three responsibilities case managers have to clients under the Privacy Legislation Act? (50-100 words)

Identify three requirements case managers have in relation to client confidentiality? (50-100 words)

When are case managers legally allowed to disclose the personal information of clients? Provide at least two examples. (50-100 words)

Choose two (2) codes of practice relevant to case management provided to young people and families. Briefly describe the key requirements of each.

Code of practice

(10 words each)

Key requirements

(50 words each)

G: Describe three (3) strategies that can be used to update or refresh workers’ knowledge of legislative requirements.

	Strategy for updating workers on changes in legislation (50 words each)
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Part 2

Make a list of ten (10) standards of practice that CareShore workers must adhere to when working with young people and families.

	Standards of practice
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10

Describe three (3) examples of breaches of professional boundaries.

	Breach of professional boundaries (30 words each)
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C: Outline the process to be used to manage complaints in the youth and families program? List the steps. (50-100 words)

D: Describe three (3) continuous improvement strategies that could be used in this program and explain how you would embed these strategies into the day-to-day activities of case managers.

	Continuous improvement strategy (30 words each)	How would this be embedded into day-to-day activities? (50 words each)
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E: Describe cultural competence? (50-100 words)

Identify three (3) different strategies that you can use to provide information to workers from different cultural backgrounds?

	Strategy for providing information to workers from different cultural backgrounds (30 words each)
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G 1) Identify five (5) resources or organisations (provide references) where you could access information about culturally specific needs of clients.

G 2) Identify and describe two (2) strategies you would use to consult with culturally specific workers (approximately 50 words).

Identify and describe three (3) strategies that could be used to promote collaborative and consultative case management practice (approximately 20 words each).

Assessment Rubric

Below is a rubric that determines whether your answers and knowledge is satisfactory or not yet satisfactory.

To pass the assessment, you must complete ALL the requirements for the column that is titled ‘satisfactory’.

It is advisable to read the rubric before attempting the assessments to help you attain the correct submission standard.

Units of Competency

This assessment contributes to the overall competencies for the following units of competency:

CHCPRP003 Reflect on and improve own professional practice

CHCCSM006 Provide case management supervision

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