1- Introduction and Problem Statement ( Approximately 1 page)
Write background about the topic (ServQual & healthQual) & problem statement
2- Background of Taguchi’s Orthogonal Arrays ( Approximately 1 page )
& related to our topic
3- Factors Levels and Selection of Orthogonal Arrays ( Approximately 1-2 pages- You will be using L9 Arrays)
(5-7 factors, 3 levels, L9) (Data is hypothetical 10-15 hypothetical respondents)
Nature of the objective/problem(s) of the experiment
Selection of quality characteristic
Selection of design parameters
Classification of design parameters into control, noise and/or signal factors
Determine levels of design parameters and their ranges for the experiment
Interaction of interest to the team
Choose appropriate OA for the experiment
Execute the experiment based on chosen experimental layout
4- Results and Discussion
Perform statistical analysis
4.1. Results of main factors- You must add the graphs derived from Minitab software ( 2 Pages)
4.2. Results of Interactions ( You must add the graphs derived from Minitab software ( 2 Pages)
5- Conclusion (1 page)
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