Point out what is the issue(s) with each survey question, and how would you revise each question.
1. On the scale from 1 to 7, how great is our hard-working customer service team?
2. On the scale from 1 to 7, 1 being “strongly disagree” and 7 being “strongly agree”, how much do you agree with this statement: Minhao is professional and funny.
3. On the scale from 1 to 7, 1 being “strongly disagree” and 7 being “strongly agree”, how much do you agree with this statement: The product facilitated me to meet my OKRs.
4. How often do you check your email in a day?
A. 0-1 time | B. 1-2 times | C. 2-3 times | D. More than 3 times
5. What were your responses to the Facebook post that you saw? (open-ended)
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