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This assignment is about answering the following two questions that’s related to process design (chapter 4) by reading the case study (page 309 in the textbook) and by watching a video. Slides will be attached First Question: From the video and case description in page 309, draw a flowchart and service blueprint for the process. Link of the video:https://www.youtube.com/watch?v=D1KXufqnwvsPage 309 will be attachedSecond Question: Analyze the process to determine how this process could be improved. Instructions: a. Writing the answers in your own words (no plagiarism).b. Write in detail and explain your answer clearly. c. Writing guidelines: Paper size: A4, Line Spacing:1.15, Margins: 1” (inch) or 3 cm all sides, Font: Times New Roman, Font Size: 12 for text and 14 for heading; and overall good presentationd. Write two to three page.
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