Week 1: Content Discussion
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Prompt
Turn to the Chapter 1 Discussion Questions on pages 38-40 of your Managing for Quality and Performance Excellence text. Respond to one the following questions:
Option 1: Discuss how either good or poor quality affects you personally as a consumer. For instance, describe a recent experience in which your expectations were met, exceeded, or not met when you purchased goods or services. Did your experience change your regard for the organization and its product? How? [Discussion Question 1]
Option 2: Choose a product or service to illustrate how several definitions of quality can apply simultaneously. [Discussion Question 5]
Option 3: Cite some examples from your own experience in which you felt that service quality was truly top-notch, and some in which it was not. What do you think might be some of the fundamental differences in the infrastructure and management practices of these organizations? [Discussion Question 16]
Engagement
Click on Reply below to post your initial thread to this discussion by Thursday 11:59PM of this week. Include information from the weekly readings to support your response. You may write an essay of 300-500 words that responds to one of the questions or record a 1-2 minute video in this forum or on YouTube using your APU NetID and password and link the video in this discussion.
Read the Discussion Board posts of at least five other students. Post a thoughtful reflection of at least 100 words for two other students.by clicking on Reply below their posts by Saturday 11:59PM of this week. Alternately, you may prepare a 1-minute video response to two other students by inserting a video in this discussion or uploading it to YouTube and post the link in the Discussion Forum. Please respond to those students who provide feedback on your post , as a “back-and-forth” discussion can be fruitful for learning.
Evaluation
To view the grading rubric associated with this discussion, click the Options icon (3 dots) in the top right corner of the page, and select Show Rubric.
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