ASSESSMENT TASKSCPP40307CERTIFICATE IV IN PROPERTY SERVICES(REAL ESTATE)A G E N T ’ S R E P R E S E N T A T I V EC P P D S M 4 0 0 7 A I d e n t i f y l e g a l a n d e t … Continue reading “CERTIFICATE IV IN PROPERTY SERVICES | My Assignment Tutor”
ASSESSMENT TASKSCPP40307CERTIFICATE IV IN PROPERTY SERVICES(REAL ESTATE)A G E N T ’ S R E P R E S E N T A T I V EC P P D S M 4 0 0 7 A I d e n t i f y l e g a l a n d e t h i c a l r e q u i r e m e n t s o f p r o p e r t ym a n a g e m e n t t o c o m p l e t e a g e n c y w o r kC P P D S M 4 0 0 8 A I d e n t i f y l e g a l a n d e t h i c a l r e q u i r e m e n t s o f p r o p e r t ys a l e s t o c o m p l e t e a g e n c y w o r kC P P D S 4 0 8 0 A W o r k i n t h e r e a l e s t a t e i n d u s t r yASSESSMENT TASK 2ASSESSMENT TASK 2Assessment Task 2: Working in real estateWhat you need to do:§ For this assessment task you will undertake research and report on various aspects of working in the real estate industry.What you will need:§ Research materials such as books, internet, magazines, workplace documentation etc.§ Access to legislative and regulatory documentationWhat you need to submit:§ Your report.InstructionsYou will need to research information and/or visit a local agency to assist with your responses for this task.You should use a variety of sources to gather information including training resources, workplace policies and procedures (ifyou are able to access these) and government and industry bodies.You are required to provide information about the following points. You must prepare a written response to each point,which can be supported by example documentation as required. Ensure material is referenced appropriately.Your industry report must cover the following topics:a) Real estate agency structure and personnel§ Identify the various business ownership options and services offered by real estate agencies.§ Provide an outline of a typical organisational structure for a real estate agency.§ Provide an overview of agency staff roles and responsibilities including administration, agents and agent’srepresentatives and management.§ You must address legislative liabilities and responsibilities (refer to appropriate sections of the relevant Act for yourstate or territory).b) Key agencies and industry bodies.Provide a detailed overview of the following agencies (refer to your own state or territory where required), including anylegislative powers they have.§ Consumer affairs/fair trading§ Civil and administrative tribunal§ Estate agents council/property board§ Residential tenancies bond authority/board§ Real Estate Institute of Australia (REIA).c) Legislative requirements§ Identify the legislation in your state or territory relating to regulation of the real estate industry, including propertysales and management.§ Identify and document how agencies maintain up-to-date records of legislation and industry codes.§ How are amendments to legislation and industry codes tracked and communicated to staff?d) Ethical and professional conduct standardsASSESSMENT TASK 2§ Identify and name the legislation in your state or territory relating to ethics and professional conduct of estateagents and agent’s representatives.§ Discuss the objective of the regulations.§ What are the obligations contained in this legislation.e) Client service standards§ Identify and outline strategies for the implementation, monitoring and review of client service standards.f) Risk management§ Identify and outline strategies for identifying and assessing risks.§ Provide examples of policies and procedures for minimising and treating risks. How are these procedures monitoredand reported on?ASSESSMENT TASK 2Project 2What you need to do:§ Research and identify the penalties for breaches of the relevant estate agent’s Act .What you will need:§ Research materials such as books, internet, magazines, workplace documentation etc.§ Access to legislative and regulatory documentation relevant to own state or territory.What you need to submit:§ Your responses in the table below. TheActforyourstateorterritory:ObligationMaximumpenaltyforbreachingyourobligationSectionoftheActYoumustnotactasanestateagentunlesslicensedtodoso.Youmustnotact asanagent’srepresentativeunlessyouareeligibletobeemployedtodoso.Youmustnotpermitorassistapersonwhoisnotlicensedtocarryonthebusinessofanestateagent.Youmustnotpublishorauthorisethepublicationofanadvertisementthatisfalseormisleading.Youmustnotmarketapropertyforsaleatalowerpricethanyourestimatedsellingprice(commonlyreferredtoasunderquoting).Youmustnotpurchaseorindirectlybenefitfromthepurchaseofanyrealestateorbusinessyouareengagedtosell.Youmustkeeptrustmoneyinaseparateandcurrenttrustaccountatanauthorisedfinancialinstitution.Youmustnotfraudulentlyusetrustmoneyorfalsifytrustaccounts. ASSESSMENT TASK 2Project 3What you need to do:§ Undertake an honest self-assessment of your skills and knowledge for working in the real estate industry.§ Rate your skills from 1–5:– 1: very poor– 2: poor– 3: good– 4: very good– 5: excellent§ Indicate the types of actions you can take to develo your skills and kowledge further (this could include things such asresearch, short courses, seminars etc).What you need to submit:§ Your responses in the table below. Skill/knowledgeareaYourrating1–5ImprovementsyoucanmakeCommunicationskills(ie activelistening,buildingrapport,negotiationskills,communicatingwithpeoplefromdifferentculturesandbackgrounds,useofverbalandnon-verbalcommunicationsuchasyourownbodylanguage,etc)Literacyskills(iedoyouhaveanyissuesunderstandinganydocumentation,policies,procedures,regulationsandlegislationrelevanttorealestatework, canyoufillinformsandotherpaperworkcorrectlyandwithoutassistance?)Numeracy skills (ieareyougoodatworkingwithnumbers–doyouneedanyhelpwhenitcomestomathematicaltaskssuchasworkingoutbudgets,commissions,bond,etc?) ASSESSMENT TASK 2 Skill/knowledgeareaYourrating1–5ImprovementsyoucanmakeNetworking (iehowgoodareyouatdeveloping andmaintaining contacts)Problemsolvingskills (iecanyousolveproblemswithinyourownscopeofresponsibility,doyouknowwhentorefertoyourmanager/supervisor,etc)Riskassessmentandmanagementskills(iecanyouidentifyrisksandapplyappropriateriskmanagementstrategies?)SalesskillsOrganisationalskills (iethinkabouthowyouscheduleyourtime,doyougetyourworkdonewithinspecifiedtimeframes?)Knowledgeofyourlocal areaComputerskills(ieareyougoodatusingcomputersoftware andnavigatingaroundtheInternet?) ASSESSMENT TASK 2 Skill/knowledgeareaYourrating1–5ImprovementsyoucanmakeWorkingaspartofateam(iehowyoucommunicatewithandsupportyourcolleagues)Professionalimage(iehowdoyouthinkclientsperceiveyouuponyourfirstinteraction?)
