BSBHRM604 – Manage employee relationsPage 1 of 19 AssessmentQualification:BSB61015Training Package:BSB Business ServiceDue Date:Week 4Assessment Type: Assessment GuidelinesPlease read the following assessment guidelines carefully.1. The purpose of this activity is to assess your knowledge and skills in Manage employee relations.2. If you have any considerations that may affect your performance in the assessment, please inform yourassessor immediately. Your assessor will provide you with a suitable alternative to complete this assessment.3. Your assessor will mark your assessment and provide feedback and a grade to you via the assessmentsubmission on Moodle.4. If you feel the decision made by your assessor was incorrect you have the rights to appeal the grading throughfilling out an appeals form which will then be handle by the Academic Manager.5. A “NYS” (not yet satisfactory) result of this task may be returned to you for a re-assessment. Re-assessmentsmust be submitted by an agreed date with your assessor.6. The re-assessment work must address the specific performance tasks beyond doubt for the assessor to issuea satisfactory (pass) result. A repeat NYS outcome could lead to an administration fee for further reassessment.7. All work must be done individually. Copied work will not be accepted andBy adding my name to this document, I hereby declare the work is my own and has not been copiedfrom any other source.Student NAME:_______________________________________ Date:_________________*{BSBHRM604 – Manage employee relationsPage 2 of 19Assessment OverviewThere are three tasks which need to be completed in this assessment.Task A-Knowledge-based questionsTask B-Practical ActivityTask C-Induction Presentation and Training SessionYou can use the PowerPoint lectures slides along with the learner guide with the assistanceof your trainer to help you complete this assessment.If you are unable to download your assessment or any learning material from the Moodleportal you must notify your trainer immediately. Once you have completed the assessment ifneeds to be saved and uploaded to Moodle for marking. If you are required to attach orupload additional documentation with your assessment, make sure all documentations hasyour name and student number on it before it is uploaded.If you are unable to upload to Moodle, you need to notify your class trainer immediately toyou have this issue resolved.Please make sure the work in this assessment is your own.BSBHRM604 – Manage employee relationsPage 3 of 19Task A – Knowledge Base Questions1. In your own words what is Employee relations?2. List 4 examples of legal and organisations terms and conditions which must bepresented to employees?}*BSBHRM604 – Manage employee relationsPage 4 of 193. List 3 employee relations strategy objectives and explain these strategies meet therequirement for equal opportunity and anti-discrimination to employee.4. Name four areas where conflict can occur in the organisation and suggest a strategyor policy which can be implemented to deal with each?BSBHRM604 – Manage employee relationsPage 5 of 195. Explain why individuals and team plans should be used in the workplace.6. List down the benefits an employee performance management plan provides?BSBHRM604 – Manage employee relationsPage 6 of 197. Looking at your own workplace, job roles and award at your company in dot pointsgive details of dispute resolution requirements for your company?8. How can external mediation, conciliation and arbitration be used by an organisation?BSBHRM604 – Manage employee relationsPage 7 of 199. How can your workplace overcome areas of diversity and promote positivity withinthe working environment?10. Your manager has asked you to brain storm ideas for a plan which promotes gooddiversity practices through an educational approach and communication for theareas of diversity in Q9. For each area of diversity, in dot points how can this beovercome through education programs?BSBHRM604 – Manage employee relationsPage 8 of 1911. Using your current or previous workplace provide in dot point form how employeerelations policies should be evaluated and revised in the organisation, you need toinclude:a. When reviews are made?b. What factors are involved?c. Who would be included?BSBHRM604 – Manage employee relationsPage 9 of 1912. For each of the below you need to provide an outline on how they contribute todeveloping organisational policies and procedures.a. Employee Recruitmentb. Employee retentionc. Employee satisfactionBSBHRM604 – Manage employee relationsPage 10 of 1913. Using your current workplace explain the employee relations strategy which is usedand how it fits into your companies vision for employees?14. Identify three events which may inhibit an organisation from meeting its diversityobjectives and suggest three processes for each that you could put into place to helpovercome these.BSBHRM604 – Manage employee relationsPage 11 of 1915. Write 300 words, describing the principles of one industrial agreement that affectsyour workplace.16. Write 100 words explaining your organisation’s objectives for human resourceplanning.BSBHRM604 – Manage employee relationsPage 12 of 1917. Write 100 words, explaining the staff development strategies used in your organisation. List.the type and purpose of them.18. Write 100 words, explaining your organisation’s unfair dismissal rules.BSBHRM604 – Manage employee relationsPage 13 of 19Task B – Practical ActivityFor the activities in task B you can use your own workplace or a workplace you havepreviously worked in.1. Using a risk management approach develop a strategy or policy which can beimplemented in your organisations for employee relations in the workplace. Learnerscan:a. Talk with other learner in your class to discuss consultation approach for thestrategy to determine the worth of the policy.BSBHRM604 – Manage employee relationsPage 14 of 192. a. Using the below template, you need to be develop a strategy explaining how youwould manage employee disputes with risk management strategies. You need toinclude in the template at least two examples. Employee dispute strategyTypes of dispute which mayarise? Examples of disputes?Possible outcomesRisk management strategiesExamples of risk management strategies b. For the strategy in the previous question, gather and analyse data/feedback toanalyse its performance. Write 200 words explaining how it could be improved.BSBHRM604 – Manage employee relationsPage 15 of 193. Establish a process for early intervention in employee disputes within your ownworkplace which includes:a. Action being takenb. Who was/will be involvedc. Contingency planStudents answers will include:4. As a HR manager working within your organization imagine you have a new orexisting employee starting in a new role as company receptionist, you need toprovide them with clarification on how their role will contribute to the organisationswork objectives. How do you provide clear and concise information to theemployee?BSBHRM604 – Manage employee relationsPage 16 of 195. Your boss has asked you to develop an advertisement for a new position in yourorganisations, you can use any position you like or you can create the advertisementaround the position of kitchen hand. In the advertisement you must discuss: (You canbase the advertisement on working conditions for an international student)a. Maximum weekly hours for the roleb. Flexible working arrangements which can be consideredc. Annual leave entitlementsBSBHRM604 – Manage employee relationsPage 17 of 196. You have been asked to gather some information for new employees on trainingopportunities within your current or previous workplace. Have a discussion and notedown points from the discussion/ consultation on how employees and the companycan work together to achieve the goal of employee training.7. Think about a time where you were involved in a workplace dispute, you are unsureon how to deal with or resolve the dispute. Outline in a communication plan youwould use to obtain advice from a chosen specialist service who can help to adviseyou on how to resolve or overcome the dispute.BSBHRM604 – Manage employee relationsPage 18 of 198. Using your current workplace or a previous workplace which promotes gooddiversity practices outline how the diversity practices along with educationalapproaches and communications are demonstrated in your current or previousemployment?BSBHRM604 – Manage employee relationsPage 19 of 19Task C – Induction Presentation and Training SessionUsing PowerPoint as your presentation aid you need to create and present an inductionprocess on workplace processes and procedures, again you can use your current orprevious workplace.After you have developed your presentation you will present it you your class and assessor.You will present it as a training session, you will be training the other employees (students inyour class and your assessor) on how to correctly undertake an induction and the benefitsof the inductionIn your presentation induction ensure you have covered:• Health and safety requirements (include, fire exits, evacuation procedures, incidentreports)• Use of the premises (facilities, security, work areas)• Employee policy/procedures (dress codes, disciplines, use of phones and internet,communicating with clients/customers)• Discuss how employees can deal with conflict, conflict management solutions,• Organisational staff structure and key personnel• Inform staff of the procedures for raising and resolving issues or disputes (problemsolving processes) and how they should seek support for these processes• Diversity within the workplace which can promote positivity in the workplaceo Explain how your workplace is actively working towards promoting diversitythrough educational approaches and communication.Your PowerPoint should be at least 10 slides long and needs to include all the above point.
