(i) Daugherty and Wilson speak about the ‘First Age’ of AI (RPA, ‘robotic process automation’) that aims to automate existing processes. However, the future belongs to firms who can reimagine processes. How do such systems differ from RPA’s and what are its key elements? Why would such systems qualify as ‘collaborative’? That is, they would not necessarily replace humans. What is ’Relationship Architecture’? (ii) How do the authors define the ‘missing middle’ between humans and machines? (This is Wilson’s & Daugherty’s main argument for ‘machines will not replace humans but rather make for a more stimulating work environment’). Chapters 1, 2, 3, 4 & 5 of the book: Human & Machine – Dougherty & Wilson
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The post (i) Daugherty and Wilson speak about the ‘First Age’ of AI (RPA, ‘robotic process automation’) that aims to automate existing processes. However, the future belongs to firms who can reimagine processes. How do such systems differ from RPA’s and what are its key elements? Why would such systems qualify as ‘collaborative’? appeared first on Apax Researchers.
