SOLUTION: Quality and Performance Excellence: Management, Organization, and Strategy, 8th edition,

MAN 4520_QUALITY MANAGEMENT

BOOK: Title: Quality and Performance Excellence: Management, Organization, and Strategy, 8th edition,

Authors: James R. Evans

Publisher: Cengage Learning

ISBN: 9781305662223

Title: Quality and Performance Excellence: Management, Organization, and Strategy, 8th edition,

Authors: James R. Evans

Publisher: Cengage Learning

ISBN: 9781305887947 (e-text)

QUALITY MANAGEMENT DISCUSSION BOARD.

*ADDRESS THE BULLETED ITEMS IN 200 WORDS OR MORE. USE ADDITIONAL RESEARCH TO SUPPORT YOUR ANSWERS AND REMEMBER TO CITE YOUR SOURCES. THEN RESPOND TO AT LEAST TWO CLASSMATES POSTS.

Discussion 1 – Understanding Quality – Quality is a concept that may seem easy to define but can be a little illusive. The purpose of this discussion is explore the definitions of quality from an objective and subjective perspective. Your answers should be logical and use standard English grammar and spelling in your posting.

*Base you post on the following:

Find a short definition of quality (cite your source) and share it with the class.

How does this definition fit a product or service you have used?

Identify a product or service you have recently used and discuss how the level of quality made you feel.

Discussion 2 – Contributors to the Theory of Quality – The theory of quality has been developing for many years. What we think of quality today is a combination of ideas that have come together from the great thinkers in quality. Starting in the early 1900’s with Taylor, Frank, Gilbreth and Scientific Management to today with Lean Six Sigma and Supply Chain Management Quality (SCMQ). The purpose of this discussion is understand the origins of quality. Your answers should be logical and use standard English grammar and spelling in your posting.

* Base you post on the following:

Choose a quality theory and briefly describe it. (State the theory and who was responsible for it.)

How is this theory used today, what changes have occurred to it since it was developed, and/or how has it been combined with other theories?

Give an example of an organization that has successfully used this theory.

*The following are some of the names of contributors and contributions:

Taylor, Frank, Gilbreth and Scientific Management
Shewhart – Statistical Process Control (SPC)
Dodge and Roming – Acceptance Sampling
Military Specification (Milspec)
Deming an Juarn – Quality Management
Taguchi Method
Schonberger, Shingo, and Hall – Total Quality Management (TQM)
Malcom Baldrige Award
Lean
Six Sigma
Contingency Theory in Quality
Supply Chain Management Quality (SCMQ)
Design for Quality

Discussion 3 –Quality Standards Organizations – As a business I want to know what are the basic expectations for my product or service. Where do I go to know what these standards are? Organizations many non-profits have been established to provide the requirements, specifications, guidelines, or characteristics of a product or service. An example is the American Institute of Steel Construction (AISC). Standards from this and other organizations take into account governmental regulations materials used, products produced, processes applied, and services that are suitable the intended purpose.

*Base you post on the following:

Watch:

The Challenge of Ensuring Food Quality in a Growing Complex Food Supply Chain video https://youtu.be/tURAsK9g4JY

Go to the following web page and explore some of these organizations:

IBR STANDARDS HOSTED BY ANSI

https://ibr.ansi.org/Standards/

Find a specific standards organization you are interested in. It can be different than the ones on the website.

Give a description of this organization

Discuss specifically

Where do these standards come from?
Does this organization offer other services?
How do they help their industry maintain quality?

Discussion 4 – Quality of Products in Globally Disbursed Supply Chains – Recent challenges such as the pandemic have brought to light challenges with the quality of critical products. Foreign suppliers steal patented products, strategic materials are in the control of adversaries, etc.
Please formulate your thoughts regarding the quality of supply chains for nationally strategic product that are globally disbursed.

*Base you post on the following articles:

“The US needs to rethink its overseas supply chain”

The US needs to rethink its overseas supply chain America’s national security depends on having a deeper knowledge of the full supply chains of subcomponents, including how and where they are produced. Thomas Ayres Defense News.
Word Document of article:

Counterpoint A critical supply chain America must bring home.docx

Counterpoint: A critical supply chain America must bring home

COUNTERPOINT: A critical supply chain America must bring home In recent weeks Americans have been aghast and disgusted to see the dangerous extent to which we rely on China for the personal protective equipment so vital to healthcare workers. PAUL STEIDLER InsideSources.com (TNS) Arizona Daily Sun

Discussion 5 – How does the use of Technology Improve Supply Chain Quality – Companies are always looking for ways to improve their supply chains. One approach is through the use of technology. What do you think is the benefit of using different types of technology? How can it improve the quality of a supply chain?

*Base your post on the following article:

“The Top Technologies Influencing Supply Chain Management for 2020 and Beyond”

https://www.business2community.com/product-management/the-top-technologies-influencing-supply-chain-management-for-2020-and-beyond-02308041

Discussion 6 – Quality and Simplicity – Address the video in 200 to 250 words or more. Use additional research to support your answers and remember to cite your sources. Then respond to at least two classmate’s posts.

a) Quality can be achieved through complex technologies, but it can also be achieved with relatively simple solutions. After watching the video consider the type of work force that delivers the meals, the conditions they deliver in and the systems used. Discuss these points and any other observations of creating a quality service.

*Base your post on the following article:

Following Dabba Walahs: https://youtu.be/Y_AQlsNZc7U

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