BACKGROUND
In this assignment, you build on the analysis of the literature on psychosocial
hazards in the workplace that you undertook for Assignment 1. In Assignment 3 you now focus on applying your key insights from Assignment 1 on a digitized company ‘ServiceNow’ whose growth in 2021 in Asia was faster than on a global basis. An ISG research report found that “Many enterprises in Singapore and Malaysia are aggressively investing in ServiceNow solutions to navigate changes caused by the COVID-19 pandemic and the trend toward digital transformation”.
TASK
Disclaimer -this case is based on web-based employee data. The regional WHWS manager of the company is fictionalised
You are a workplace psychosocial risk assessment consultant hired by the WHWS manager of the regional branch of ServiceNow. The WHWS manager is concerned about that the allegations of poor WHWS practices and the impact on their wellbeing by employees working at Head office.
The WHWS wants to ensure that the head office culture does not filter through to the regional office. You are to prepare a psychosocial risk assessment report on ServiceNow, based on the list of complaints.
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