D/650/2301: The worker’s role in addressing dilemmas and conflicts: Unit 4 Duty of Care in Care Settings Course Work, UK
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This unit is aimed at those who work in a wide range of settings. It introduces the worker’s role in addressing dilemmas and conflicts that may arise where there is a duty of care and how to respond to comments and complaints. The unit also covers how to recognize adverse events, incidents, errors, and near misses and prevent their occurrence in the future.
The learner will:
1. Understand how duty of care contributes to safe practice in care settings.
2. Know how to address conflicts or dilemmas that may arise between an individual’s rights and the duty of care.
3. Know how to respond to concerns and complaints in care settings.
4. Know how to recognize and respond to adverse events, incidents, errors, and near misses in care settings.
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