Service Transition. Describe
your CMDBi. If needed use a table that would describe your
CMDB schema.b. Change Management process. i. Describe your company’s change management
policyii. Create a process flow diagram(s) to
show/describe itc. Knowledge Management. Describe your company Knowledge Management
plan Service Operationa. Incident management i. develop a priority chart that makes sense for
your company. b. Problem management i. How will issues become problems? ii. Identify the process of
how an issue goes from incident to problem management (diagram the flow
is best).

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