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Section A

Explain any FOUR (4) specific attributes that must be shown by an appropriate expert who is involved in tacit knowledge capture.
Discuss THREE (3) tools that can be used to capture tacit knowledge from multiple experts. Explain how they can be used, the advantages and drawbacks.
Use an appropriate diagram to discuss the basic knowledge management processes.

Section B

What are the factors that contribute to the success or failure of knowledge management system in an organization? Give examples from any case study.

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