For the second assignment, it is an individual report. you should choose an established restaurant chain operation. You
should then consider its development and current position against the theoretical framework of
the service firm life cycle. You should identify any opportunities or issues that might face the
business at this stage of its development.
The second assignment is to be submitted by Monday 24/5/2020, 4.00 pm. (uk time) Submit an electronic
copy only via SurreyLearn. Word limit: maximum 2,000 words excluding references. No cover sheet
is required.