1. In today’s rapidly changing global business environment, managers face many challenges. Briefly summarize the five major challenges discussed in the text. 2. Compare
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1. In today’s rapidly changing global business environment, managers face many challenges.
Briefly summarize the five major challenges discussed in the text.
2. Compare and contrast Michael E. Porter’s two main types of strategies described in the text.
3. Explain the relationship between cultural values and business performance.
4. Describe the purpose of a strategy map, especially in terms of identifying cause-effect
relationships.
5. Describe the steps of the rational approach to decision making.
6. Refer to Integrative Case 9.0, The Donor Services Department, at the back of the book. What
do you recommend to help the Donor Services Department become more effective?

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