Recommendations on how to ensure the restaurant can exceed their customer expectations.

The service blueprint will be done in a management report layout using secondary research throughout. It should include the following areas:
• Executive Summary (not included in the wordcount)
• Table of Contents (not included in the wordcount)

Knowledge and Understanding Establish and evaluate the factors that limit customer service within the hospitality and tourism industry
Knowledge and Understanding
Explore different customer behaviours and how to match the service delivery to those expectations.
Intellectual, practical, affective and transferrable skills Evaluate the benefits and opportunities derived from exceeding customer expectations to an organisation’s success.
Knowledge and Understanding Ability to demonstrate Harvard referencing, a bibliography and effective communication.