From a brainstorming session, you have generated the following potential causes of IT events.
recent changes in network/server vendor to save money; some workstations don’t have updated anti-virus programs; network switch configuration; bandwidth con- gestion; shortage of IT staff by 2 programmers; lack of software maintenance by vendor; users lack training/skills to use software properly; lack of data governance policies and procedures; lack of communication among IT staff; some hardware in unsafe locations; legacy computer system; lack of integrity control on data entry; password sharing among users; dependence on technology; no plan B for power failures; outdated business rules.
Organize these ideas on a fishbone diagram. What can you conclude?
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