QUESTION 31

1. The elements of job design involve

   		task analysis
   		worker analysis
   		environmental analysis
   		all of the above

QUESTION 32

1. The organization’s overall approach for physically producing goods and providing services is known as its

   		level of capital intensity
   		level of process flexibility
   		process strategy
   		level of customer involvement

QUESTION 33

1. The principles of motion study relate to all of the following categories except

   		the human body
   		the efficient use of capital
   		the workplace
   		the efficient use of equipment and machinery