Describe the main features of telephone systems.
Outline the benefits of an answering service.
Explain how to perform telephone triage, including a list of the steps to take when triaging patients this way.
Describe how to handle emergency calls and calls with difficult patients.
List the steps to prepare files for patient arrivals.
Describe techniques for persuading patients to provide information.
Name appropriate reading materials for the reception room.
Describe safe and effective ways to incorporate a children’s area in the reception room.

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