The Customer Service Director receives the text and begins his analysis using his CSR tool belt: Insert your answers below in a minimum of 80–90 words for each of the six (6) checklist items.

1) The synopsis of the problem:

Priority 1:

Priority 2:

Priority 3:

2) Analyze the target customers’ feedback:

3) Analyze the call center problem:

4) Discuss how to improve customer service based on the customers’ feedback:

5) Discuss how resolving the call center problem will improve the customer experience.

6) Action plan:

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