This assessment is designed to demonstrate your technical writing skills. Please review the two call quality graphs provided below and draft a brief response to a user who submits a ticket

Application Support Engineer
Technical Writing Assessment
This assessment is designed to demonstrate your technical writing skills. Please review the two call quality graphs provided below and draft a brief response to a user who submits a ticket asking why users were having a hard time hearing each other and were constantly disconnecting from the call.
Please write your response to an audience who is not familiar with telephony and who does not have a technical background.